Frequently Asked Questions (FAQ)

About Kiola Douglas

What makes Kiola Douglas different from other skincare brands? Kiola Douglas is committed to clean beauty, using vegan, cruelty-free, paraben-free, and sulfate-free ingredients. We believe skincare should be pure, transparent, and effective, so you can feel confident in what you put on your skin.

Are your products suitable for all skin types? Yes! Our formulas are designed to be gentle yet effective for all skin types, including sensitive and mature skin.

Do you test on animals? Never. Kiola Douglas is 100% cruelty-free, and our products are never tested on animals.

Product & Ingredient Information

What are your products made from? We use botanical extracts, nourishing oils, and plant-based actives to create high-performance skincare without synthetic additives.

Are your products free from parabens and sulfates? Yes! Our skincare is paraben-free and sulfate-free, ensuring non-toxic formulations that are safe for your skin.

Where do you source your ingredients? We carefully select eco-friendly, ethically sourced ingredients from trusted suppliers that align with our clean beauty standards.

Ordering & Shipping

Where do you ship? We offer nationwide and international shipping. Shipping rates and delivery times vary by location.

How long will it take to receive my order? Orders typically ship within X days, and you will receive tracking information once your order is processed.

What payment methods do you accept? We accept credit/debit cards, PayPal, and Shopify Payments for secure checkout.

Returns & Refunds

What is your return policy? We offer a 30-day return policy. Items must be unused, in original packaging, with tags, and accompanied by proof of purchase.

How do I request a return? To start a return, email us at kioladouglas@gmail.com. If approved, we’ll provide a return shipping label and instructions.

Are there any items that cannot be returned? We do not accept returns on sale items, gift cards, or personal care products. Certain hazardous materials and custom products are also non-returnable.

How long do refunds take? Once we receive and inspect your return, refunds are processed within 10 business days. If more than 15 business days have passed, contact kioladouglas@gmail.com.

Future Products & Brand Updates

Will you be launching more products? Yes! Kiola Douglas is continuously innovating, and we will introduce new clean beauty essentials powered by nature.

How can I stay updated on new releases? Follow us on social media, subscribe to our newsletter, and visit our website for exclusive announcements.

For any other inquires, email us at kioladouglas@gmail.com.